Documentation / Knowledge Base
Knowledge Base¶
The knowledge base serves as a repository how-to articles and guides designed to help you get the most out of Enclave. If you can't find what you're looking for in our knowledge base you can email us or visit our support options. We’re happy to help.
Account Management¶
- How to cancel an Enclave subscription or close your account
- How to transfer organisation ownership to another account
Platform¶
- What happens if Enclave is down?
- What firewall ports should I open to use Enclave?
- What are relayed connections, and how to avoid them?
- What are the 100.64.x.x IP addresses
- Why Enclave certificates don't expire
Troubleshooting¶
Connectivity¶
- All connected systems appear as relayed connections
- Windows Firewall classifies Enclave interface as Public
DNS¶
- DNS names not resolving through Enclave Gateway on macOS
- Single-label hostnames not resolved by Enclave Gateway
- Another process has bound a DNS listener to the Enclave Adapter
Gateway¶
Upgrade¶
- Enclave appears installed twice on Windows
- Package manager reports expired signing key on Linux
- Enclave fails to start on Linux after upgrading
- Enclave shows "Illegal instruction" or the daemon fails to start on ARM64 Linux