Installation and enrolment¶

Installation issues¶

If you encounter the error Could not find file "C:\Program Files\Enclave Networks\Enclave\Agent\ext\enclavetap6.inf" while running the Windows installer, add https://release.enclave.io to your firewall's allowed domains list and retry the installation.

If a system fails to enrol with the Enclave platform, work through the following checklist.

Check https://status.enclave.io/ for disruptions or service outages
Check that the enrolment key is enabled and has not been disabled in the portal
Check that the enrolment key does not have a usage limit that has already been reached, or IP address restrictions that would prevent the system from using it
Enrolment keys are case-sensitive and always uppercase. If you copied and pasted or typed the key in lowercase, enrolment will fail. Make sure the key is entered exactly as shown in the portal, including correct case
If you're running on Linux, check that the ca-certificates package is up to date
Check that the date and time on the enrolling system is accurate

If you're still unable to enrol after working through this checklist, see collecting logs and contact support.