If you find Enclave isn't working as expected, here's a simple set of troubleshooting checklists to follow. You can also search our developer community forum to see if any issue you might be experiencing have been observed by other users.
Your first port of call should always be to run
enclave self-test to see if any installation or runtime problems are detected.
Platform connectivity problems¶
If you think Enclave is having trouble reaching our SaaS services, please work through the following checklist to identify the problem.
Check https://status.enclave-networks.com/ for any disruptions or service outages
Check your systems are enrolled and showing as both connected and approved in the portal
Check you're running on the latest version of Enclave with
Check the output of
enclave statusdoesn't contain any warnings or errors
Check the output of
enclave statuslists at least one
Peerand the state shows as
Check network traffic is allowed out to
Check network traffic is allowed out to
Check network traffic isn't forced through a SOCKS proxy, which is currently unsupported
Check local anti-virus software is not interfering with Enclave by temporarily disabling it
Problems enrolling new peers¶
Check https://status.enclave-networks.com/ for disruptions or service outages
If you're running on Linux check that the
ca-certificatespackage is up to date
Check that the date and time on the enrolling system is accurate
Traffic not flowing between peers¶
If Enclave appears to be connected to our SaaS services and other peers, but you can't get network traffic to cross the tunnel, please work through the following checklist to identify the problem.
Check the Enclave network interface is online using
Ethernet adapter Universein the list and check that
Media Stateis not shown as
Media disconnected. If it is, try running
enclave restartand consider sharing local Enclave logs with email@example.com to help us investigate the problem.
C:\> ipconfig /all Ethernet adapter Universe: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Enclave Virtual Network Port Physical Address. . . . . . . . . : 00-FF-2C-FD-0F-12 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv4 Address. . . . . . . . . . . : 100.117.177.98(Preferred) Subnet Mask . . . . . . . . . . . : 255.192.0.0 Default Gateway . . . . . . . . . : 100.127.255.254 DNS Servers . . . . . . . . . . . : 100.117.177.98
Check both connected peers can each ping their own Enclave IP address listed in
enclave statusas the
Check that the
Peer stateof the peer you're trying to reach is showing as
When trying to ping another peer connected via Enclave, check that your ping requests are targeting the
Virtual addressof the destination peer and not the
Check the routing table on each peer is configured correctly.
The routing table is configured automatically by Enclave so unlikely to be the source of a problem unless there are other conflicting routes already in place. Check for duplicate entries or conflicting routes in your routing table, or other network interfaces also using the
C:\> route print | findstr 100.64.0.0 IPv4 Route Table =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 100.64.0.0 255.192.0.0 On-link 100.117.177.98 281
Check the MTU configured in the
.profilefiles matches on both sides of the tunnel. Each time Enclave starts it will set the interface MTU according to the value configured in the relevant
.profileso if you change of the the MTU manually, be sure reflect this change in the
.profilefile, otherwise it will be overwritten each time Enclave is restarted. You may also use native OS tooling to examine configured MTUs. On Windows use
netsh interface ipv4 show subinterfaces. On Linux use
ip addr | grep mtuand on MacOS, use
Using Ping to verify connectivity¶
If you're using ping tests to verify connectivity, it's important to check that the host-local firewall is not dropping traffic arriving on the Enclave network interface.
Check that the host-local firewall on both peers is not obstructing traffic flows either to, or from the Enclave network interfaces.
On Linux the Enclave network interface is likely to be named
tap0(or similar) and on Windows the Enclave network interface is usually called
Enclave Virtual Network Port. On MacOS, the network interface is likely named
The easiest way to verify that the host-local firewall is not interfering with Enclave traffic is to temporarily disable it, but if that's not possible for in environment, you should ensure ping traffic (icmp type 8, code 0) is permitted by the host-local firewall.
On Windows, you should check that the Enclave network interface is correctly classified by the Windows Firewall as
Privateand if required, create an ACL permitting inbound ICMP traffic using PowerShell:
New-NetFirewallRule -DisplayName "ICMPv4 (In)" -Profile Private -Direction Inbound -Protocol ICMPv4 -Program Any -Action Allow`
Check that the ACLs defined by your Policies are allowing ICMP traffic to flow on both systems by examining the ACLs reported by
enclave statuson each peer.
For example, if your attempts to ping a target system are timing out, check that the system you're sending the pings from has an allow ACL like
allow [X] from local -> peerwhere
[any]or includes the word
Critically you're checking that the Enclave
local -> peerACL on the sender-side of the tunnel permits
any) to be sent. If it does, that means the
peer -> localACL on the receiver side of the tunnel also permits that traffic to be received too.
ACLs in Enclave are symmetric, so if the sender-side is allowed to send ICMP traffic, the receiver-side will implicitly be allowed to receive it.
DNS resolution not working¶
Obtain your Enclave local IP address using the
That's the IP address which the local DNS stub resolver will bind to (
C:\> enclave get-ip 100.117.177.98
nslookupto send a test query to the Enclave nameserver identified in step 1 by attempting to resolve the special DNS name
_my.id.enclave. It should resolve to your own local Enclave IP address, the same IP as the nameserver you're querying.
C:\> nslookup _my.id.enclave 100.117.177.98 Server: UnKnown Address: 100.117.177.98 Name: _my.id.enclave Address: 100.117.177.98
If the DNS query fails, check there isn't other software bound to your Enclave
Local addresson port
If you're running Enclave on a Linux operating system or inside a container, check that you've correctly configured DNS forwarding to ensure DNS queries from the operating system are reaching the local Enclave DNS stub resolver.
Some ISPs hijack DNS queries to serve ads. Check that your primary recursive nameserver correctly returns a
SRVFAILresponse when queried with a hostname it should be unable to resolve. Some ISPs run nameservers which return IP addresses for ad servers instead of a
SRVFAILfor non-existent domains. The ping request shown below to the non-existing hostname
null.enclave.ioshould fail. If it does not, your ISPs nameservers may be hijacking your DNS requests to serve ads, in which case we recommend contacting your ISP to disable this function or switching to another primary resolver.
C:\> ping null.enclave.io Ping request could not find host null.enclave.io. Please check the name and try again.
DNS queries slow to complete¶
- On Windows, check that the Enclave network interface doesn't list more than one DNS nameserver. If it does, please remove the DNS server that does not match the Enclave
Local addressshown by the
Enclave Gateway not working¶
Try running Enclave as a foreground process with high log verbosity enabled
sudo enclave run -v 5to inspect traffic flows.
WireSharkto capture from the tap0 interface (or
Enclave Virtual Network Porton Windows, usually also called
Universe) and inspect the traffic flows.
Last updated May 5, 2022