Troubleshooting

If Enclave isn't working as expected, start by running enclave self-test to check for installation or runtime problems. Then work through the relevant section below.

Topic	Covers
Installation and enrolment	Windows installer issues, enrolment key checks, certificates, system clock
Platform connectivity	Platform connectivity checklist, platform reachability script
Traffic between peers	Traffic not flowing, ping verification, trust requirements, relayed connections
DNS resolution	DNS resolution failures, slow DNS queries
Enclave Gateway	Gateway IP connectivity, periodic disconnection, gateway DNS
Collecting logs	Advanced troubleshooting, Fabric logs, desktop app logs, mobile logs

If you've worked through the relevant sections and are still unable to resolve the problem, please reach out to our support team for assistance.