iOS

Installation

Requires at least iOS 15.

1. Install the Enclave Agent app from the App Store.

   

2. Once installed, enrol the device with your Enclave Organisation.

   You will be asked for a valid Enrolment Key from your Portal account.

   Security

   Enclave protects the private key material for the device using the iOS Key Chain, to make it difficult to extract the generated identity from the device.

3. Depending on the type of enrolment key you used to enrol your new system, it might be held waiting for an Administrator to provide enrolment approval in your account Portal. Log in to authorise the enrolment of your new system if you need to, and configure additional options like DNS.

You're all set! You've successfully enrolled your iOS device to your Enclave account.

Reporting Problems

If you're having a problem with the app, you can open the 'Settings' page from the left-hand menu of the application, and from there submit logs to us directly.

If we're supporting you with a problem, we may ask you to temporarily "Enable Debug Logging" to capture more information before submitting logs, but this should be turned off to improve the performance and battery efficiency once the information is captured.

Uninstalling

If iCloud backups are enabled, uninstalling the iOS app may not be sufficient to fully delete the enrolled identity, since the iOS Key Chain may be backed up.