Documentation / Knowledge Base

Knowledge Base

The knowledge base serves as a repository how-to articles and guides designed to help you get the most out of your Enclave account. If you can't find what you're looking for in our knowledge base you can ask for help in our community support channels.

Account Management

• Cancel subscription or close account
• Transfer organisation ownership to another account

Availability

• What happens if Enclave is down?
• What firewall ports should I open to use Enclave?

DNS

• Single-label hostnames not resolved by Enclave Gateway
• How to configure DNS forwarding on Linux
• Another process has bound a DNS listener to the Enclave Adapter

Network

• What are the 100.64.x.x IP addresses

Troubleshooting

• Windows Firewall classifies Enclave interface as Public
• Enclave is running but the API service is not responding
• KB937056: Static IP addresses in Windows do not save

Can’t find what you’re looking for?

We’re happy to help. Contact our team.